CRM

CRM that automates 99% of your daily property management operations!

iDWELL is streamlined for daily property management business, for maintenance requests and services management

Great bird view of all CRM and property management activities in one dashboard
Multiple data views of requests, buildings, tenants, including kanban and flexible data tables
All communication channels are in: email client, team chats, iDWELL mobile app

Automate maintenance request process with tasks and workflows

iDWELL offers more than just CRM and includes full blown task management and workflow automation

Add tasks to maintenance requests, including meetings, calls or emails
Use predefined task workflows for various service types to achieve maximum service efficiency and standardization

Connect your corporate emails to iDWELL CRM via our Email client

With our fully-functioning email client you can connect multiple corporate email accounts from Google, Outlook or other email service

All your email communications directly available in maintenance requests
Manage easily email access rights for multiple user email accounts
Use email templates and connect them to your task workflows

Document management and Invoice processing with AI

Work and process your documents one platform, fully complied with EU security requirements and stored on AWS

Integration with Google Docs and Microsoft Word
Structured file directory for tenant related documents
Invoices processing using Machine Learning (ML) and automatic send out

Keep up the good work

Maintenance or service requests

Task management & workflow

Create tasks, task lists and workflows to get operational efficiency and effectiveness and standardize business processes.

Email integration

Connect multiple corporate and email accounts to CRM. View and write all emails directly in the maintenance (service) request profile

Document storage

Store all relevant documents from tenants and landlords in one directory, manage easily access rights

Invoice processing

Easily automate the process of sending invoices to tenants with the help of AI and text recognition

Tenant feedback & ratings

Leverage service quality by getting valuable feedback from tenants and landlords on every service delivered

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More than 50 integrations and software partners

Use the full potential of the iDWELL platform and your existing IT ecosystem. iDWELL is seamlessly integrated with popular real estate ERPs and applications, and productivity tools.

Show all integrations

"In partnership with iDWELL, we have successfully digitized our entire insurance claims management processes. As a result, we can now provide our customers with the utmost transparency and service quality. We chose iDWELL because it was important for us to have a strong IT partner by our side, continuously supporting us in interface matters and process consulting, and enabling us to progress strategically."

Martin Schellhorn

Managing Director of INCON GmbH & Co. Ass. KG in Munich

Frequently asked questions

Who is iDWELL?

iDWELL is a SaaS company that specializes in the digitalization of property management companies and its services. iDWELL offers an innovative CRM solution including a connected customer app and other digital tools to make the daily work of property managers more efficient and transparent. Our focus is on optimizing processes, automating tasks and providing a user-friendly, unified platform for our B2B customers and their tenants, owners and service providers.

What products and services does iDWELL offer?

iDWELL offers a comprehensive range of products and services to digitize services of property management and their customers. This includes a powerful CRM solution, a customer app, tools for automated document management and invoice processing and much more. Our goal is to make the entire management of real estate more efficient, transparent, user-friendly and automated.

Is iDWELL suitable for small and large property managers?

Yes, iDWELL is suitable for small, medium-sized as well as large property management companies. Our products are scalable and can be adapted to the individual requirements and needs of different company structures - whether it is a single property or an extensive real estate portfolio.

Is iDWELL secure?

Yes, at iDWELL we attach great importance to data protection and data security. We use state-of-the-art security technologies to ensure the confidentiality and integrity of our customers' data. Our systems are DSGVO compliant and we treat all data with the utmost confidentiality.

Is iDWELL compliant with my current ERP/CRM system?

Basically iDWELL cooperates with various software partners and is interface capable. For details about the availability of an interface to your current system, please feel free to contact us.

How does the implementation and realization of the iDWELL project work?

The implementation and training of iDWELL products is carried out in close cooperation with our customers. Our experienced team assists with full software setup, data migration and customization to meet specific requirements. In addition, we offer ongoing educational webinars and training materials to ensure that our customers can realize the full potential of our products.

Do you have any questions?

The customer service of iDWELL is unbeatable

Certified Real Estate Trustees consulting
Online Help Center with explanations and Youtube Videos
Project consulting and free access to our online Real Estate Academy